Privacy policy

GRÜMWISE — PRIVACY POLICY

Last Updated: 06 October 2025

This Privacy Policy explains how Grümwise Pty Ltd (“Grümwise”, “we”, “us”, “our”) collects, uses, discloses and safeguards your personal information, and the choices you have.

By using grumwise.com and any related pages, forms, applications, email/SMS programs, and customer support channels (together, the “Services”), you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Services.

We may update this Policy from time to time. When we do, we will post the updated version with a new “Last Updated” date. Please review it periodically.

1. INFORMATION WE COLLECT

1.1 Information you provide to us

We collect personal information you voluntarily provide, for example when you:

  • Create an account or place an order.

  • Contact us (email, contact forms, customer support).

  • Request returns/warranties, or participate in promotions or surveys.

  • Sign up for marketing (email/SMS).

  • Apply for a role with us.

Types of information may include: name, email, phone number, billing/shipping address, date of birth/age, order details, preferences, correspondence records, and (via our payment providers) limited payment data needed to complete your purchase (we do not store full card numbers).

1.2 Information collected automatically

When you use the Services, we (and our service providers) may automatically collect:

  • Device and usage data (IP address, device identifiers, browser type/version, operating system, pages viewed, time on page, referring URLs).

  • Cookies, pixels and similar technologies to operate the site, remember preferences, measure performance, prevent fraud, and personalise marketing.

  • Interaction data (e.g., cart events, checkout steps, errors).

  • Approximate location data (derived from IP/address) to localise content, taxes, shipping estimates.

  • Session replay/analytics tools that help us understand site experience (e.g., page events). We configure such tools to avoid capturing sensitive fields where possible.

You can control cookies via your browser settings; blocking some cookies may impact site functionality. See our Cookie settings (if available on-site) for more detail.

1.3 Information from third parties

We may receive information from:

  • E-commerce & payments (e.g., Shopify, payment processors) to process orders and prevent fraud.

  • Marketing & advertising partners (e.g., email/SMS platforms, ad networks) to reach or re-reach audiences and measure campaigns.

  • Analytics & anti-fraud providers to improve security, performance, and user experience.

  • Identity/address verification services where required to prevent abuse or comply with law.

2. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Fulfil purchases and provide customer support (orders, shipping updates, returns/warranty).

  • Operate, secure and improve our website, apps and Services.

  • Personalise content and offers, including interest-based advertising (where permitted).

  • Communicate about products, services, updates and promotions (you can opt out anytime).

  • Detect, prevent and investigate fraud, abuse, security incidents and violations of our Terms.

  • Comply with legal, tax and regulatory obligations, and respond to lawful requests.

  • Recruitment (evaluate applications) where applicable.

  • Other purposes disclosed at the time of collection or with your consent.

Where required by law, we rely on your consent (e.g., marketing), contractual necessity (to fulfil your order), legitimate interests (site security, analytics), and/or legal obligations.

3. DISCLOSURE OF YOUR INFORMATION

We may disclose personal information to:

  • Service providers who help us run the Services (hosting, e-commerce platforms, payment processing, email/SMS delivery, analytics, anti-fraud, fulfilment, couriers, IT/security).

  • Advertising and analytics partners that place cookies/pixels to measure performance and deliver relevant ads (subject to your choices and applicable law).

  • Professional advisers (lawyers, auditors) and insurers.

  • Authorities or third parties where required by law, legal process, or to protect rights, safety and security.

  • Business transfers (e.g., merger, acquisition, sale of assets), in which case your information may be transferred as part of the transaction subject to this Policy.

  • With your consent or as otherwise disclosed at collection.

We do not sell personal information.

4. YOUR CHOICES & RIGHTS

  • Marketing: You can opt out of marketing emails by clicking “unsubscribe” in any message. For SMS, follow the opt-out instructions in the message. Transactional/administrative messages will still be sent.

  • Access & correction: You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out-of-date, incomplete, irrelevant or misleading.

  • Deletion: You may request deletion, and we will action it where required by law and where retention is not necessary (e.g., for legal, tax, fraud prevention, warranty or transactional record-keeping).

  • Cookies: Manage cookies through your browser and any site-level preference centre we provide.

To exercise these rights, contact admin@grumwise.com . We may need to verify your identity before actioning requests.

5. CHILDREN

Our Services are not intended for persons under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact admin@grumwise.com so we can delete it.

6. DATA SECURITY

We use appropriate technical and organisational measures to help protect personal information (e.g., encryption in transit, access controls, monitoring). No method of transmission or storage is 100% secure; you use the Services at your own risk. Keep your account credentials confidential and notify us immediately of any unauthorised use.

7. INTERNATIONAL TRANSFERS

We are based in Online. Your information may be processed in the country you have purchased from and other countries where our service providers operate (e.g., the United States, EU/UK). Where required, we take steps to ensure an adequate level of protection consistent with applicable privacy laws (e.g., contractual protections).

8. RETENTION

We retain personal information only as long as necessary for the purposes described in this Policy, including to comply with legal, tax, accounting, anti-fraud and warranty obligations, resolve disputes, and enforce agreements.

9. THIRD-PARTY SITES & SOCIAL FEATURES

Our Services may link to third-party sites, apps, and social platforms. We are not responsible for their content or privacy practices. Please review their privacy policies.

10. COOKIES, PIXELS & SIMILAR TECHNOLOGIES

We (and partners) use cookies/pixels to:

  • enable core site functionality (cart, checkout, security),

  • remember preferences,

  • measure site performance and improve the user experience, and

  • deliver/measure advertising (where permitted).

Common partners used by Shopify-based stores include (illustrative, not exhaustive): Shopify, Google, Meta (Facebook/Instagram), TikTok, Pinterest, Klaviyo (email/SMS), anti-fraud and analytics tools, and session-replay/experience analytics providers. Partner data handling is governed by each partner’s privacy policy.

You can manage cookies in your browser and (if provided) our on-site cookie preferences.

11. CONTACT US

If you have questions, requests, or complaints (including how we handle personal information or if you believe we have breached the APPs), please contact:

Email: admin@grumwise.com

12. CHANGES TO THIS POLICY

We may update this Policy from time to time. Material changes will be highlighted on this page. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.